Refund Policy

Returns

Goods must be faulty or defective. Change of mind will not be accepted

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A 15% handling fee will also be charged along with Freight if applicable to return to the store.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Cancellation of Orders will incur a 15% handling fee. As we process orders immediately to provide the very best service ( in stock Items) most items will be with a courier with in 24 Hours. If the cancellation is requested in the same working day the fee will not apply. Sale Items cannot be cancelled - Store credit will apply.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days from receipt of goods.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
sales@robcousens.com.au.

* Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@robcousens.com.au and send your item to: 9 Metropolitan ave Nunawading 3131.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you can arrange a courier or arrange pick up of your product to: 9 Metropolitan ave Nunawading 3131

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund plus the handling charge

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.